Cleaning Service Questions

FAQ

What if I find a problem with the service?
Every cleaning has a 100% satisfaction guarantee. If you are not 100% satisfied, please call our office

How do I pay you?
You may pay with check or cash, leaving payment on your counter top

Do I need to be home?

Most of our clients are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will try schedule a time that is mutually convenient.

How will you get into my home?

You can give us a key, give us a code to the garage door if you have a keypad outside, hide a key (our least favorite option for security reasons) or, make sure that someone is home when we arrive.

When will you be cleaning my home?

You will have a scheduled date with an a.m. (before lunch) or p.m. (after lunch) time slot. Our normal cleaning hours are 9:00AM to 6:00PM. We will make every effort to schedule your cleaning to meet your needs. We offer courtesy reminder calls the day before your scheduled cleaning date.

Do you charge a lock out or cancellation fee?
Yes, if the cleaning crew arrives to your home and we are not able to clean for any reason, you will be charged a $40 lock out/turn away fee to pay for their gas, mileage, and time they took to get to your home. However, we do not charge a rescheduling fee so please call us 24 hours ahead of time if you need to make a change with your schedule. Please note that repeated re-schedules or cancellations may result in losing your scheduled time slot.

Who provides the supplies and equipment?

We will provide all of the cleaning supplies and "tools of our trade". We properly disinfect your supplies and keep them separated. Of course, if you would prefer to provide the cleaning supplies, let us know, we are happy to oblige.

What about "special requests?"

No problem! Check out our list of additional services offered, if you need something that is not listed just let us know. We will do our best to accommodate your needs. Please let our office know at the time of your estimate or 24-48 hours prior to your cleaning (510) 342-6105 or info@bahousecleaning.com.

Do you clean windows?

Yes, for an additional fee we will clean your interior or exterior windows on ground level.

How do I get regular service started?

Simply give us a call at (510) 342-6105, or email us at info@bahousecleaning.com or complete our on-line service estimate.

Will the price always be the same?

For routine cleaning clients, once set, the fee will be the same each time we clean. If you elect to add services or to have a rotating service, your price will also change accordingly. We will review our pricing schedule once a year and you will be notified of any changes in advance.

Do I have to sign a contract for service?

No.

What type of service should I choose?

This can depend on your family and lifestyle, there may be times in your life when your needs will change and so should your cleaning service.